Working with animals and their owners requires a special kind of personality that has the perfect blend of professionalism and compassion. Our furry friends need help 24/7, and emergencies don’t wait for open office hours. Ansercomm live answering services will ensure that your veterinary practice never misses another important call.
Our telephone answering service will ensure that your clients always speak to another person when they call. Our virtual receptionists will handle calls according to your exact specifications. Ansercomm can schedule appointments directly in your work calendar. Our agents will take detailed notes on each call and produce a digital record of every client interaction they have. They can also handle insurance verification and authorization, billing services, patient intake procedures, and much more. Your patients will be registered before they set foot in your office, so you’ll have all of the information you need to provide exemplary treatment.
Your medical answering service agents can perform follow up calls to inquire about the patient’s progress, and schedule additional follow up visits if needed. We also give you the option of using your current phone number, or adding a toll free number. We’ll work with you to create a script and FAQ sheet for agents to follow for each call. Your virtual receptionists will be trained on which calls to give priority to, and will know which on-call vet to contact in case of an emergency. We can contact you via phone, email, text, page, fax, or any form of communication you prefer.
An Ansercomm veterinary call answering service can:
- Answer service and specialty inquires via phone or email.
- Provide accurate information on accepted insurance plans
- Compile intake information
- Dispense information on patient monitoring and sheltering
- Organize at home visits to patients
- Provide information on payment options and time frames
- Schedule appointments
- Transfer urgent calls to approved personnel
- Follow scripts, FAQs, and specific guidelines for responding to callers
- Be available 24 hours a day, 7 days a week, and on holidays
You won’t have to worry about the cost of supporting extra full or part time administrative staff for your office when you have Ansercomm. Your current staff will be able to focus on essential in office tasks while we handle your customer service needs.
Contact us today so we can discuss the best way to provide excellent customer service for your veterinary practice.